Invoices, bank transfers, renewals and what happens when one is late.
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By bank transfer. Open the invoice in your account and it shows the account details to send to and the reference to quote — quoting the reference is what lets us match the money to your invoice without asking you. When you have sent it, use "I have paid" on the invoice to tell us; that is what puts it in front of somebody here.
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Usually one to three working days, depending on the banks involved. We verify it by hand once it arrives, and you get a notification and an email the moment it is confirmed. Nothing on your side is needed in between.
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Not at the moment. Bank transfer is the only method, and rather than list options that are not there, the checkout says so. If a card would make a real difference to you, say so in a ticket — it is useful for us to know.
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The order continues on its own. Anything that can be set up automatically is, and you are told when each service becomes active. If something cannot be set up automatically we are told as well, and we follow it up without you having to chase.
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It means we could not match what arrived to what the invoice expected — most often an amount that differs or a missing reference. It is not a judgement about you, and nothing is lost: the invoice is still there, and you can send the details again from the payment page. If you are not sure what went wrong, open a ticket and quote the payment reference.
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Each service has its own renewal date, and they are all on the Renewals page in your account. We send a reminder before each one and an invoice when it is due. Nothing is charged automatically — a renewal is an invoice you pay the same way as any other.
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The service reaches the end of its term and stops. For a domain that is a registry process with its own grace and redemption periods; for hosting, mail and servers it means the service is no longer active. If you are not sure whether to keep something, ask before the date rather than after — recovering a lapsed domain is expensive and sometimes impossible.
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Every invoice you have ever had is on the Invoices page, with its status and what it was for. A paid invoice is its own receipt. Nothing is removed when it is old.
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The billing address on future invoices comes from the Billing page, so changing it there changes what is printed next time. An invoice that has already been issued is a record and is not edited — if something on one is wrong, open a ticket and we will deal with it properly.
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Support can explain any of it and can escalate anything that is wrong, but a ticket does not move money by itself — billing changes go through the billing workflow so that every one of them is recorded. That is deliberate, and it is what makes your invoice history trustworthy.
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