Answers, before you have to ask.

When the application was written for it — ASP.NET, or anything that expects SQL Server. If your site is PHP, which covers WordPress and most content systems, Linux Web Hosting is the cheaper and more common choice.

It depends on the plan, and the figures on each card come straight from the platform rather than from a marketing page. Compare them above and pick the one that covers what you use.

Windows hosting is chosen for applications that need the Microsoft stack. If your site is PHP and nothing else requires Windows, the Linux platform is the one built for it.

On the plans that say so. Some of the plans above state a number of websites on the card — those host that many, each with its own domain, added from Plesk. The rest are single-domain. It is on the card either way, so compare before you buy rather than after.

On your own domain, yes, where the plan states it — the mailbox figure is one of the lines on the card, and it is not the same on every plan. Check it against the number of addresses you actually need.

No. Point a domain you already own at the hosting, or register one here so both renew together on one account.

Yes. Get in touch once the hosting is set up and we will help move the files, the database and the mail across, and tell you when to change the domain records.

Yes. It is not something you can do yourself from your account yet, so get in touch and we will move you up — said plainly here rather than leaving you to hunt for a button that does not exist.

No — not on Windows hosting. Plesk covers what you would reach for it: files, databases, scheduled tasks, mail and certificates. If you need a command line on the machine itself, that is a VPS or a dedicated server.

The platform takes its own copy on a five-day cycle and we can restore from it if you ask. Treat that as a safety net rather than as your backup: take your own from Plesk, on a schedule that matches how often your site changes.

Yes — the servers are scanned with ClamAV. It is not a substitute for keeping your application and its components patched, which is where most of the trouble on shared hosting actually starts.

No. A shared plan is for your own sites. Dividing one up and selling it on is what reseller hosting is for — and there is a Windows version of it, with your own packages and a Plesk login for each customer.

Yes — thirty days. If it is not what you expected, tell us inside the first month and you get your money back.

The technical half is ours: the server, the tuning, the security patches and the WordPress core updates. WordPress is installed when the service is, caching and the CDN are configured, and the certificate is issued — so what is left for you is the site itself rather than the maintenance around it.

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Linux Web Hosting is general-purpose shared hosting with cPanel: run WordPress on it if you like, or Joomla, or your own PHP application. This product is built for one thing — WordPress arrives installed, keeps itself patched, and runs on the memory and CPU the plan states rather than on a share of a machine. The trade is cPanel: this product does not have one.

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The storage, site count, memory and CPU are identical line for line — compare the first card of one with the first card of the other. Shield adds two things: an automatic cloud backup of the site, and regular malware scanning. Both are allowances rather than promises of a size, so each Shield card states its own.

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Setup starts the moment the payment clears and usually finishes in a few minutes. The service page shows the state while it runs and we email you when it turns active — and if it has not finished after half an hour, it is flagged for us to look at rather than left sitting there.

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In the provider's United States region. That is the only region this shop sells, so there is no data-centre choice to make at checkout — worth knowing if most of your readers are somewhere a long way from it.

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On Shield plans an automatic cloud backup runs for you, with the allowance the card states. On Pro plans there is none — that is the difference you are paying less for — so keep your own copies. Either way, a backup you have never restored is a hope rather than a plan.

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Moving up to a bigger plan is possible; moving back down is not, and it is not something you can do yourself from your account yet — get in touch and we will move you up. Memory and CPU can be increased on the plan you already hold, without a reboot. The number of WordPress installations is fixed by the plan, so pick by the site count on the card rather than by the price.

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Yes. A free Let’s Encrypt certificate is generated and installed for every domain on the package when the order completes, and renewed for as long as the service runs. A certificate you already hold elsewhere cannot be moved onto it.

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No — this product does not include cPanel, and we would rather say so here than let you find out afterwards. The site is run from the WordPress dashboard, and the service from the hosting panel that comes with the order. If you want cPanel for files, databases and mail, Linux Web Hosting is the offer to start from.

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No. Each plan runs the number of separate WordPress installations stated on its card, and a Multisite network is not one of the things it can be turned into.

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Yes. Any third-party email service works with the domain. If the domain is using the nameservers this hosting provides, tell us which service you have chosen and we will publish the records it needs.

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Yes. Get in touch once the hosting is set up and we will help move the files, the database and the uploads across, and tell you when to change the domain records.

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Not on this offer. It is stated here rather than in the small print, because it is the kind of thing that should change your mind before you pay and not after.

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Shared hosting with the awkward part taken out. You get the same familiar cPanel, on a platform where processor and memory are yours by the figure on the card rather than by whatever the machine has spare — and where an extra unit of each can be added later without moving the site.

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The technology underneath. Everything shared hosting does, this does — plus a stated amount of CPU and memory, room to add one more unit of each, and solid-state storage on the plans whose card says SSD. If your traffic is steady and modest, Linux Web Hosting is the simpler and cheaper answer.

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Solid-state storage: no moving parts, and reads and writes that finish sooner than the spinning disks that came before it. It matters most to a site that queries a database on every page. Three of the plans here are built on it and their cards say so; the older Unlimited Cloud plan is not, and its card does not.

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Yes. A caching layer sits in front of the site so a page that has already been built can be served again without rebuilding it — which is what keeps a busy hour from turning into a slow one.

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One additional CPU unit and one additional memory unit per plan, bought from the service page. Each raises an invoice first and is added at the platform once that invoice is paid, and the button stops being offered once the unit is on the service. If you need more than the units allow, talk to us before you buy — the answer may be a different product.

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No — plans are not exchanged for one another in either direction, and we would rather write that here than let you buy the small one expecting to trade up. What grows is the plan you hold: the CPU and memory units above. Choose by the specification on the card.

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Yes, as a paid add-on, bought from the service page like the CPU and memory units — an invoice first, then the address. Every cloud plan sold here is in the United States region, so there is no second region where the answer would be different.

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Buy the certificate — from us or anywhere else — and open a ticket to have it installed on the cloud package. Installation is done for you rather than left as a cPanel exercise, and the certificate stays yours.

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Yes. cPanel carries an installer for the usual applications — WordPress, Joomla, Drupal, shop and forum software — so the common ones go on without an upload, a database created by hand and a config file edited by hand.

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Yes, and it costs nothing: switch SSH on from the service page. It is off until you ask for it, which is the right default for an account that does not need it.

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Your content is your responsibility. The platform takes its own weekly backup and we can restore web, mail or database content from it if you ask — but that is a safety net for us, not a backup service for you, and it is the wrong thing to rely on. Take your own from cPanel, or keep them somewhere off the platform entirely.

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No. Cloud hosting is a managed platform: the operating system and the runtime are ours to look after. A VPS hands you the whole machine and root access, and expects you to run it. Both are sold here.

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No. Point a domain you already own, or register one here so both renew together on one account.

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Yes — thirty days. If the platform is not what you expected, say so inside the first month and you get your money back.

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You buy one package of disk space and bandwidth, then divide it into smaller hosting packages and sell those under your own name. WHM is where you create each package and hand it to a customer; the customer gets a cPanel of their own for the package you made them.

Two. WHM gives you administrative control of the whole reseller package, and every account you create inside it comes with its own cPanel — so a customer manages their own site without reaching anything of yours.

From WHM. You decide how much of your storage and bandwidth each package gets, create it, suspend or resize it later, and manage every account from the same place.

It depends on the plan — the cPanel account count, storage and bandwidth are stated on each card above rather than left vague. Pick the plan that covers the customers you have, and move up as you win more.

WHMCS — client management, support and billing in one — is supported on Advance, Pro and Ultimate, and each card above says so. It is a separate licence rather than part of the plan price; buy it from your service page once the hosting is running.

What the card says: bandwidth is stated per plan, from the smallest to the largest, and so is storage. Both are the figures the platform bills against, which is why they are printed rather than described as generous.

No. Reseller hosting is white-label: your customers see your brand and use their own cPanel. The infrastructure behind it is not something they deal with.

The accounts. Everything below them — hardware, operating system, patching, network — is maintained for you, which is the difference between reselling and running a VPS.

Yes. You are buying capacity, and how you package and price it is entirely your decision.

If you build or maintain sites for other people, one reseller package holds all of them instead of several shared plans billed and managed separately — which is usually cheaper and always less to keep track of. It also lets you sell hosting alongside what you already do, or as a business of its own.

Yes. Softaculous is integrated on every reseller plan, so WordPress and the usual applications install from the panel rather than being uploaded and configured by hand.

Yes. It is not something you can do yourself from your account yet, so get in touch and we will move you up — said plainly here rather than leaving you to hunt for a button that does not exist.

Yes — thirty days, no questions asked. If the platform is not what you expected, tell us inside the first month and you get your money back.

Linux covers PHP sites, which is most of the web and almost certainly most of your customers. Choose Windows reseller hosting only if the customers you are selling to run ASP.NET or need MSSQL. Nothing stops you holding both.

We support you, and we are honest about the limit: we do not deal with your customers directly. They are your customers and your brand is the one in front of them, so questions come to you and come to us only if you cannot answer them. Reach us from the contact page whenever that happens.

You buy one package of disk space and bandwidth, then divide it into smaller hosting packages and sell those under your own name. Your Plesk reseller panel is where you create each package and hand it to a customer, and WHMCS — available on every plan but the base one — is where you bill them for it.

When the customers you are selling to run ASP.NET applications or need SQL Server. For PHP sites — which is most of the web — Linux reseller hosting is cheaper and more widely expected.

Plesk. Your reseller panel gives you administrative control of the whole package, and each customer gets their own Plesk login for the package you created for them — so they can manage their own site without reaching anything of yours.

From your reseller Plesk panel. You decide how much of your disk space and bandwidth each package gets, create it, and manage it from the same place afterwards.

WHMCS — client management, support and billing in one — is supported on every plan except the base one, and each card above says so. It is a separate licence rather than part of the plan price; buy it from your service page once the hosting is running.

It depends on the plan. Storage and bandwidth are stated on each card above rather than left vague — divide those between your customers however suits you.

No. Reseller hosting is white-label: your customers see your brand and their own Plesk panel.

No. The platform underneath your accounts is maintained and licensed for you; you sell the accounts on top of it.

Yes. The usual applications install from the panel on every plan, rather than being uploaded and configured by hand.

Yes. It is not something you can do yourself from your account yet, so get in touch and we will move you up — said plainly here rather than leaving you to hunt for a button that does not exist.

Yes — thirty days, no questions asked. If the platform is not what you expected, tell us inside the first month and you get your money back.

Yes. They are separate plans, and nothing stops you holding both if your customers are split across the two stacks.

No. The platform connects over SFTP and to your database, so it backs up a site anywhere you can give it those two things.

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Not instantly. A person here opens the backup account and sends you the connection step, usually the same working day. The first backup runs as soon as the site is connected.

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One connection — one set of files and one database. Each plan states how many it covers, and the number is on the card above rather than in the small print.

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Backups stop being added until there is room, so the right moment to move up a plan is before that rather than after. Move up whenever you like — write to us and we will change it.

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Every plan on this page carries unlimited retention, which is the provider's own word for it: versions are kept rather than expiring after a set number of days.

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Yes, on every plan. You can also roll the whole site back in one action, or download a backup as a zip and do it yourself.

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No, and the difference is where they live. A host's backup usually sits on or beside the same machine. This one does not, which is the case it exists for.

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Thirty days, stated by the vendor in writing. That is the whole of it — there is no separate trial and no free tier.

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No. Web hosting and email hosting are part of the plan, which is the main reason to choose this over a builder that hosts your site somewhere you do not control. One product, one renewal, one place to ask when something is wrong.

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It is the number of pages your site can have: five, fifty or ninety-nine depending on the plan. A page is a page — Home, About, Contact, one per product or post. Most small business sites live comfortably inside five; pick fifty if you intend to blog or list a catalogue.

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No, and that is the point of it. You choose a theme, move components around, and type into the page. If you do write HTML and CSS, you can style the themes yourself — the option is there and it is not the route you are pushed down.

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Yes. Every one of the themes is responsive, so the layout rearranges for the screen it is being read on. Most people who will visit your site are on a phone, which is why this is the first feature on the list and not a footnote.

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Yes. The storefront is part of the builder — products, a cart and checkout, with PayPal for payment and an eBay store integration if you already sell there. You do not need a second platform or a developer to connect one.

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Five mailboxes on the five-page plan and ten on the larger two, on your own domain, reachable by webmail, POP3 or IMAP — so the same mailbox works on a phone, a laptop and in Outlook at once. The platform states up to 2 GB per inbox; the mailbox count is what the plan itself publishes.

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Posts can be imported from WordPress, and new ones share to social networks from the editor. If the blog is the whole site rather than part of it, tell us — WordPress hosting may suit you better, and we sell that too.

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The builder does the mechanical part: SEO-friendly URLs, page-level meta tags, editable alt text and markup, and a sitemap.xml it generates and keeps current. What it cannot do is the part that actually moves rankings — writing pages worth finding. Nobody's software does that.

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Over 175 themes and over 85,000 images, as the platform publishes them. Both numbers grow, so treat them as a floor rather than a specification, and ask us for the current figure if it is what decides your choice.

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No, and you do not need one. The builder stores the site for you; there is no database to design, connect to or back up. If what you are building genuinely needs one, you want web hosting or WordPress hosting instead, and we would rather tell you that now than after you have paid.

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Then you have outgrown it, and that is a good problem. The usual next step is WordPress hosting or web hosting with a site built properly on top — and if you would rather not build it yourself that second time either, our web design team does that. Moving is easier decided than undone, so ask before you start.

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Yes — thirty days. If it is not what you expected, say so inside the first month and you get your money back.

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Domains

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Yes. Unlock the name at your current registrar, request the authorisation code and start the transfer here. The remaining registration period is preserved and a year is added on top.

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You are the registrant either way. The registrar record carries your details, and WHOIS privacy — an optional yearly add-on — substitutes forwarding contacts in the PUBLIC record without changing who holds the name.

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Auto-renew is on by default and reminders start well before expiry. After expiry a name enters a redemption window during which it can still be recovered rather than being released immediately.

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Yes. Point the name at any nameservers you like, or keep ours and manage records here while the site itself lives elsewhere.

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Every domain registered here already answers from our authoritative nameservers at no charge, and that is enough for most sites. Premium DNS is a paid upgrade that moves the zone onto an anycast network: your records are held on servers worldwide and each lookup is answered by the nearest one, which shortens the first step of every visit. It adds enterprise DDoS protection, unlimited records, IPv6, and SPF, DKIM and DMARC support.

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No. One order covers the single domain it was bought for and cannot be moved to another. There is one plan, which can be neither upgraded nor downgraded.

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The plan carries a monthly query allowance that is generous for ordinary business use. Sustained use above it is charged as an overage, and you would be told before anything was stopped.

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This is the one to know before buying. If the order lapses it is suspended and the domain stops resolving — the site and its mail go dark. A renewal grace period matching the domain's own follows, and after that the service and every record held in it are deleted. Keep your own copy of your records, and keep the service renewed.

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There is no money-back guarantee on Premium DNS on its own. If you bought it during a domain registration and that domain is deleted within its money-back period, it is refunded with the domain.

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A password for the domain itself, issued by your current registrar. It is proof that the person asking for the transfer is the person who holds the name — which is exactly what you want standing between your domain and somebody else. You may see it called an EPP code, an auth code or a transfer key; they are the same thing.

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It reaches the person who places your transfer, and it is used once. A code only authorises the move it was issued for — the moment the domain lands here the old one stops working, and a fresh one is issued to you in your account. If you would rather not put it in a form at all, leave the field empty and say so. We will ask for it when we are ready to place the transfer.

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Usually five to seven days. Your current registrar is entitled to a five-day window and some of them use all of it. Approving the confirmation email as soon as it arrives is the only thing that makes it faster — ignoring it is what makes it slow.

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Not for the first sixty days. Registries lock a name for sixty days after it is registered, and again for sixty days after a previous transfer. It is not a rule any registrar can waive. Check the date, and come back when it has passed.

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Almost every domain is, and that is a good thing — the lock is what stops somebody moving it without you. You turn it off yourself at your current registrar, usually in one click, and it goes back on here once the transfer lands.

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They stay as they are. The domain keeps pointing at whatever it points at now, and you can change it here afterwards whenever you like. If you also want the hosting or the mail moved, tell us — that is separate work and we will not do it by surprise.

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No. A domain transfer and a hosting migration are different jobs, and plenty of people do one without the other. If you want both, we will help with the second one properly rather than folding it into the first.

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Yes. Put them in the form together with their codes, or just send the list and we will tell you which are eligible and what the total would be before anything is started.

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The price on the table above for your extension, and nothing else. It buys the transfer and a year of registration together. There is no setup fee and no charge if a transfer fails.

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From the registry that holds the extension, through RDAP — the public lookup service registries run for exactly this purpose. Nothing is passed through a third party, and the answer is cached for a few minutes so that checking the same name twice does not ask twice.

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Because almost no registry publishes it any more, and the few that still do publish things like a private individual's home address. We show what a domain says about its own registration — the registrar, the dates, the locks and the nameservers — and not the person behind it. If you need to reach a holder, most registrars run a contact form that forwards a message without disclosing the address.

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A registry has to register a lookup service with IANA for it to be readable this way, and not every one has. Among the extensions we sell, .io, .co and .me are the ones people ask about most. There is nothing wrong with those names — the record simply is not published anywhere we can read it.

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It is the registrar lock, and it is on by default at any competent registrar. It stops the name being moved away without the holder switching it off first, which is the single most effective protection against domain theft. It is not a fault, and it does not stop you transferring a name you hold — you turn it off, take the auth code, and start the move.

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Not yet, and usually not for a while. An expired name goes through a grace period in which the holder can still renew it, then a redemption period of about thirty days in which they can recover it at a fee, and only then is it deleted. The status column tells you which of those stages it is in.

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Yes, and this page will show you the same public record anybody else sees. What you hold with us is in your account, where the nameservers, the lock and the auth code are yours to change.

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A name somebody already registered and has decided to sell. They tend to be short, made of ordinary words, and the kind of thing you would have chosen first if it had been free. Because an owner sets the price rather than a registry, they cost considerably more than an ordinary registration.

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Because somebody owns one and does not have to sell it. The price reflects what the name is worth to a buyer — its length, the words in it, and whatever history it has accumulated. It is a second-hand market with one of each item, which is why there is no list price and why we quote each name individually.

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No. In most cases a premium name renews at the ordinary rate for its extension — you pay the premium once, to acquire it. Some registries do apply a premium renewal to particular names; we will confirm which you are dealing with in the same quote as the purchase price, before you commit.

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Search on a word rather than a name, using the box at the top of this page. It looks for names built around that word that are currently for sale. If you already have a specific name in mind, tell us and we will find out whether its owner will sell it and at what price.

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You tell us the name, we come back with the price in writing. Once you accept and pay, the transfer of ownership begins — it usually takes five to seven days, because a person or a broker on the other side has to release the name. You get an email when it lands in your account, and from that point it behaves like any other domain you hold here: DNS, renewals, transfers, all in the same place.

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Sometimes, and it is worth checking rather than assuming. An old name can carry links and direct traffic that a new registration does not have; it can equally carry a history you would not want attached to your business. Ask us before you buy and we will tell you what we can see about the specific name — that is a more useful answer than anything this page could claim about premium names in general.

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No, and that is on purpose. A premium purchase is a transfer between two owners over several days, not an instant registration, so it does not go through the normal checkout. It starts with a quote and ends with the name in your account.

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Email

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Start with what the team does all day. If they need reliable addresses and a shared calendar, Business Email covers it. If mail itself is the work — sales, support, a lot of sending — Titan is built for that. If the documents, the meetings and the storage matter as much as the mail, Google Workspace is the one product that holds all of it.

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Yes, for all three. Mailboxes are addresses on a domain, so one is required. You can use a domain already on your account, point one you hold elsewhere, or search for a new name during setup.

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Across different domains, yes — each order is placed for one domain. Within a single domain the mail has to be served by one platform, because a domain points its mail at one place at a time.

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Yes. All three speak IMAP, which is what a migration reads from, so folders and read state come with you rather than being flattened into one inbox. Get in touch before you order and we will tell you what the move looks like for your current provider.

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The address is at your own domain, which is what makes a message read as coming from a business rather than from a person with an account somewhere. There is nothing to install and nothing to run: no server, no licences, no mail administrator. And accounts are added one at a time as the team grows, rather than in a plan you buy ahead of needing.

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Yes — mailboxes are addresses on a domain, so mail cannot be set up without one. You can use a domain already on your account, point one you hold elsewhere, or search for a new name during setup.

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Per account, per month. There are no tiers to choose between — every account is the same mailbox — so you pick how many people need one and the rate is the one for that many. It falls as the number goes up, and committing to a longer term lowers it again. The rate for your number is shown before you order.

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Through webmail at webmail.yourdomain.com, signing in with the full address and its password. It is built for a browser on any device, so a phone or a tablet needs nothing installed. Any standard mail application works too.

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Five gigabytes, per mailbox rather than pooled across the account, and the mail is backed up behind that. If one person needs more, storage is extended on that mailbox alone in five-gigabyte blocks — get in touch and we will add them.

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Outgoing mail normally goes over port 25. Some networks and internet providers block it, and port 587 is the alternative for sending in that case.

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Yes to both. A mailing list can be created with its own members and a moderator, and any mailbox can be given an automatic reply that goes out as soon as a message arrives — the usual reason being that somebody is away.

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Unsolicited bulk mail is not permitted, and that includes purchased lists and lists described as safe. An account used to send it can be suspended, so if you plan to send campaigns, use a service built for them and keep this mailbox for correspondence.

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The number you choose at checkout is what you are billed for to begin with. More can be added as the team grows — get in touch and we will add them and adjust what you are billed, including moving you onto the better rate if the new total reaches it.

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Yes. Mailboxes can be imported over IMAP from most providers, preserving folder structure and read state. The old account keeps receiving until you change the domain records.

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Yes. Each plan is a per-mailbox price, so a team of five on Business is five times the listed figure. Mailboxes can be added and removed as the team changes.

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Anything that speaks IMAP and SMTP, which is every mainstream desktop and mobile client, plus a browser interface for when you are on someone else's machine.

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Authentication records are generated for your domain when the service is set up, which is what keeps legitimate mail out of other people's spam folders.

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Yes — mailboxes are addresses on a domain, so email cannot be set up without one. You can pick a domain already on your account, point one you hold elsewhere, or search for a new one first and come back.

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Per mailbox, per month. The figure on each plan is what one mailbox costs, so a team of five is five times that. Committing to a longer term lowers the monthly rate, and the exact rates for each term are shown on the configuration step.

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It depends on the plan: five gigabytes on Professional, ten on Business and fifty on Enterprise. The allowance is per mailbox rather than pooled across the account.

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The number you choose at checkout is what you are billed for. To add or remove mailboxes afterwards, get in touch and we will adjust the service.

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Professional is one address for one person: the mailbox, the calendar, the filtering and the apps. Business is where a team starts — several mailboxes in one interface, anti-virus as well as anti-spam, sender blocking and an allowlist, and the first of the sending tools. Enterprise is for people whose work happens in the outbox. The table above is the honest version of this answer; this is the short one.

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The tools for people who send a lot of mail, and the security one. Send later holds a finished message until the hour it should land in. Follow-up reminders bring a conversation back when the other side goes quiet. Undo send catches the message you regretted on the way out. Priority inbox, turbo search, grammar and spell check, HTML in the composer and HTML signatures shape what you send and how fast you find it. Send-as-alias keeps a real address out of the reply-to line. And two-factor authentication is here rather than lower down — if that matters to you, it decides the plan. Read receipts, templates and contact groups exist on Business too, capped at ten, one and one; Enterprise lifts the caps.

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Mostly, and the honest answer is that nobody can promise more than that. A receiving server decides for itself what to accept and what to file as junk, and no provider controls that decision. What a provider does control is the reputation of the addresses it sends from, and Titan runs and maintains its own — which, along with DKIM signing on your domain, is most of what separates mail that lands in an inbox from mail that lands in a spam folder. Sending bulk campaigns from a mailbox is the fastest way to undo it; use a service built for those.

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An address that ends in your own domain — you@yourbusiness.com — instead of a free account at somebody else's name. The mailbox works the same way; what changes is what it says about who sent it. Every person, department and function that needs one can have their own, and each one is billed as a mailbox, so the cost of mail is the size of the team.

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Because email is where trust is established or lost. Anyone can open a free account and describe themselves as a business, and enough people have that recipients read a free address that way by default. An address at the domain you own is the one thing a sender cannot fake cheaply.

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Yes. Mail needs a domain, not a site — nothing has to be published at the name for addresses on it to work. If you already own one, use it. If you do not, search for a name while you set the mailboxes up and the two are ordered together.

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Yes. Titan includes migration tools that copy what is in your current mailboxes — messages, folders and contacts — into the new ones, so a move is a copy rather than a fresh start. Tell us who you are moving from before you order and we will tell you what that particular move involves.

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Yes. There is a native application for Android and for iOS, and the webmail works in any current browser, so a mailbox is reachable from a phone, a tablet and a desktop without anything being installed.

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Yes. Every message is checked against the platform's anti-spam before it reaches the mailbox, on every plan sold here, which takes most junk and most attachment-borne malware out of the inbox before anybody sees it.

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No — not on any Titan plan. Hosting and certificates here carry thirty days and say so; mail carries none, and it is said here rather than left to be discovered after you have paid. What stands in its place is the term: the shortest is one month, on a rate per mailbox, so a plan you are unsure about is a month rather than a year.

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Yes. Workspace accounts are addresses on a domain, so one is required. You can pick a domain already on your account, point one you hold elsewhere, or search for a new one first and come back.

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Per user, per month. The figure on each plan is one seat, so a team of ten is ten times that. Both a monthly and an annual term are sold, and the annual term carries the lower monthly rate.

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Thirty gigabytes on Business Starter, two terabytes on Business Standard and five on Business Plus. The allowance is per user, and it covers everything the account holds — mail, Drive files, photos, recorded meetings — rather than mail alone.

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The Business plans support up to three hundred users. A single order placed here covers up to ninety-nine seats; for anything larger, get in touch and we will set it up with you.

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Drive storage, Google Meet for video calls, Google Chat for messaging, and Docs, Sheets and Slides for collaborative documents. Administration and security controls come with every plan, and get deeper on the larger ones.

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Titan is mail, calendar and contacts, priced low per mailbox. Workspace is a whole productivity suite around the mail — documents, storage and meetings — and is priced accordingly. If you only need reliable addresses, Titan is the smaller commitment.

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Google's business suite, sold as one account per person. Gmail on your own domain, Drive for files, Docs, Sheets and Slides for documents, Meet for video, Chat for messaging, Calendar for scheduling, and an admin console over all of it. It is the same software a great many people already use at home, with the controls a business needs added to it.

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A free account is personal and belongs to the person who opened it. Workspace gives the address to the business: it ends in your own domain, and an administrator can create, suspend and recover accounts as people join and leave. The rest follows from that — far more storage, security and device controls, Gemini in the apps, and a company that answers when something breaks.

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The free apps are built for a person, not a company. What the paid plans add is ownership and control: an address at your own name, an administrator who can get into an account after somebody leaves, storage measured in terabytes rather than gigabytes, the security certifications your customers may ask about, and support you can call. If none of that applies to you yet, the free tools are genuinely fine — this is not a product everybody needs.

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Yes. Mail, contacts and calendars come over from most providers, and we will do the move with you rather than hand you a tool and a link. Tell us who you are with now before you order, because the answer differs by provider and it is better known in advance than discovered on the day.

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No messages are lost, and here is what actually happens rather than a promise that nothing changes. Your existing mail keeps flowing while the new accounts are built and filled. At the cutover the domain is pointed at Google, and that takes a few hours to reach everybody on the internet — during which a sender whose network has not caught up yet delivers to the old server. Those are collected and follow you over. So: no loss, no gap in what you can read, and a short window where a message may arrive later than usual.

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It runs on Google's own infrastructure, which is as good as this gets commercially: data encrypted in transit and at rest, two-step verification for accounts, and phishing and malware detection in front of the inbox. Google certifies the platform to ISO/IEC 27001 and SOC 2 and contracts on GDPR terms — those are Google's certifications covering Google's platform, which is the part that matters here, and they are worth checking directly if you are answering a security questionnaire with them.

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Yes, from one console. Add and remove people, reset access, set what each group can reach, and enforce rules on the phones, tablets and laptops that hold company mail — including wiping an account off a device that has been lost or has left with somebody. This is the part that free accounts have no answer for, and it is usually the reason a business moves.

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Google includes Gemini in these Business plans at no extra charge — in Gmail, Docs, Sheets and Meet, where it drafts, summarises a long thread, and takes notes in a meeting. That is Google's inclusion on Google's terms rather than something this store adds or prices, and Google has changed what sits in which plan before. If you are buying for it specifically, say so and we will confirm the current position against your plan before you order.

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Yes, and it is the thing people miss most when they go back. Several people open the same document, spreadsheet or presentation and type in it at the same time; every change appears to everyone as it is made, with a history of who changed what. It replaces the round of attachments where nobody is sure which copy is current.

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We do — we are your first line, around the clock, and we escalate to Google when an issue is theirs rather than leaving you to open that conversation yourself. You buy the same product on the same terms as anywhere else; what changes is that the number you call is ours.

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G Suite is the old name for the same product; Google renamed it Workspace in 2020 and nothing was taken away. What you get is Gmail, Drive, Docs, Sheets, Slides, Forms, Meet, Chat and Calendar, with Gemini in the apps and the admin console over the account. Vault, for retaining and searching mail after somebody has deleted it, comes with Business Plus rather than the smaller plans.

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Account

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At /login, with the email address the account was opened under. If the password will not work, use "Forgot password" on that page — it emails a link that lets you set a new one, and the link expires. We cannot read your password and cannot tell you what it was.

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They are all signed out. Changing a password ends every other session on the account, which is what makes changing it useful if you think somebody else has been in. The browser you changed it in stays signed in.

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Yes — the Security page in your account lists the sessions that are currently open, with the last time each one was used. Anything you do not recognise is a reason to change your password, which ends all of them.

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Not yet. The Security page says so plainly rather than showing a switch that does nothing. Until it arrives, the protections that matter are a password you use nowhere else and an email account that is itself secured — password resets go through your email.

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From the Profile page. The new address has to be confirmed before it becomes the one we use, so the change is not complete until you have opened the message we send to it. Invoices and service notices follow the confirmed address.

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Everything you hold with us and everything owed: services grouped by kind, invoices and payments, renewal dates, your addresses, and the notifications for anything that has happened recently. The sidebar is the whole of it — there is no second place things hide.

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You, and the people who run Digipacket when they need to help you. Support staff can see your tickets, your services and your invoices; they cannot see your password, and any note they write to each other about a ticket is marked internal and is never shown to you or sent to you.

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Not from a second login yet — an account has one set of credentials. Sharing them is the wrong answer, so if you need a colleague to deal with something specific, open a ticket and say so; we can work with them on that ticket without giving them your account.

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Billing

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By bank transfer. Open the invoice in your account and it shows the account details to send to and the reference to quote — quoting the reference is what lets us match the money to your invoice without asking you. When you have sent it, use "I have paid" on the invoice to tell us; that is what puts it in front of somebody here.

Usually one to three working days, depending on the banks involved. We verify it by hand once it arrives, and you get a notification and an email the moment it is confirmed. Nothing on your side is needed in between.

Not at the moment. Bank transfer is the only method, and rather than list options that are not there, the checkout says so. If a card would make a real difference to you, say so in a ticket — it is useful for us to know.

The order continues on its own. Anything that can be set up automatically is, and you are told when each service becomes active. If something cannot be set up automatically we are told as well, and we follow it up without you having to chase.

It means we could not match what arrived to what the invoice expected — most often an amount that differs or a missing reference. It is not a judgement about you, and nothing is lost: the invoice is still there, and you can send the details again from the payment page. If you are not sure what went wrong, open a ticket and quote the payment reference.

Each service has its own renewal date, and they are all on the Renewals page in your account. We send a reminder before each one and an invoice when it is due. Nothing is charged automatically — a renewal is an invoice you pay the same way as any other.

The service reaches the end of its term and stops. For a domain that is a registry process with its own grace and redemption periods; for hosting, mail and servers it means the service is no longer active. If you are not sure whether to keep something, ask before the date rather than after — recovering a lapsed domain is expensive and sometimes impossible.

Every invoice you have ever had is on the Invoices page, with its status and what it was for. A paid invoice is its own receipt. Nothing is removed when it is old.

The billing address on future invoices comes from the Billing page, so changing it there changes what is printed next time. An invoice that has already been issued is a record and is not edited — if something on one is wrong, open a ticket and we will deal with it properly.

Support can explain any of it and can escalate anything that is wrong, but a ticket does not move money by itself — billing changes go through the billing workflow so that every one of them is recorded. That is deliberate, and it is what makes your invoice history trustworthy.

Servers

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One physical machine divided into several virtual ones, each with its own share of processor, memory and storage set aside for it. KVM gives each of them its own kernel, so a neighbour's load — or a neighbour's mistake — stays on the neighbour's side of the wall. It is the isolation of a dedicated machine without the price of one.

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Root access, and what it lets you do: install what you like, configure it the way your application needs, run something the shared platform does not offer. The trade is that the machine becomes yours to look after — which is the right trade when you have outgrown a panel, and the wrong one when you have not.

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cPanel and Plesk licences can be added to the server when you configure it, billed monthly alongside it. Which ones appear depends on the plan meeting that panel's requirements and on the provider quoting the licence — so the configurator shows the ones your chosen plan can actually have, rather than a list you have to check yourself. Choose none if you administer the machine yourself.

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Yes, as a paid add-on at the same step. Useful for some TLS setups, and for sending mail from an address whose reputation is yours alone.

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On a server with root access, the backups are yours. Nothing on the machine is kept for you unless you arrange it, and we would rather write that here than let you find out after an incident. Send copies off the server, schedule them, and restore one occasionally to prove it works — the support section has a guide that walks through it.

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Up, within the same family of plans — and it is not something you can do yourself from your account yet, so get in touch and we will size it with you. Downgrading is not offered: an allocation that can shrink under a running application is not the stability a server is bought for.

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Current long-term-support Linux distributions are offered at creation, and because you have root you can replace or rebuild the system afterwards.

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Managed services is an add-on: the provider administers the server for you — patching, monitoring and support — instead of you doing it yourself. Without it the machine is yours to operate, which is the right choice if you already have that discipline.

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The allocation is set aside for your instance rather than borrowed from neighbours as burst credit, which is what keeps performance flat rather than spiky.

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Intel Xeon D-2141 I, eight cores at 2.20 GHz with hyper-threading enabled, on every configuration. What changes between the plans is memory, SSD capacity and the monthly transfer allowance — each plan card carries its own figures.

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Alma Linux 9, Alma Linux 8 or Ubuntu 22.04. You choose when you order, and the machine is built with it rather than reimaged afterwards.

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Every plan ships its SSDs mirrored in RAID 1, so the server keeps running on the surviving drive rather than going down with the failed one. Tell us and we will get the replacement moving.

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No. Unmanaged is the default and the machine is entirely yours. Managed operation is a priced add-on for teams who would rather not carry patching and monitoring themselves.

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Yes. Extra storage comes in several sizes and additional IP addresses are available, both priced as add-ons rather than folded into the plan.

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About thirty minutes after the payment clears, at which point you can reach it over SSH. One caveat worth knowing rather than discovering: if the plan resizes the disk, that keeps running in the background for a while after the server is already usable. The service page shows the state, and we email you when it turns active.

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It is how you administer the machine without a ticket: CPU, memory, storage and inode usage on graphs, the IP and storage details, and the operations — restart, rebuild onto a fresh operating system, reset the access credentials, and web-based VNC for the day the machine boots but will not let you in over SSH.

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A cPanel licence, bought with the server or added later when the need turns up. It is a separate licence rather than part of the machine, so you are not paying for it until you want it.

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WHMCS — client management, support and billing in one. The licence is bought from us and the application is installed on your own server, which is what makes it yours to configure.

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The machine and everything under it, around the clock: hardware, network, booting, the operating system as delivered, and being locked out. Basic cPanel and firewall setup is covered too. What you install on top — your applications and their configuration — is yours, and we will still look and tell you what we can see.

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No. A dedicated server runs websites, databases, applications, shops, DNS, file storage and ordinary mail — personal, organisational or professional. Bulk or marketing mail is not allowed and carries penalties, which is worth knowing before you plan a campaign around it rather than after the machine is blocked.

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Yes. Volumetric attacks are filtered upstream of the machine, on the network in front of it, rather than being left to arrive at your interface and become your problem to absorb.

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Windows Server 2019 Standard, and Windows Server 2012 and 2008 Standard for an application that will not move off them. Pick 2019 unless something forces the older ones: Microsoft's support for 2008 ended in 2020 and for 2012 in 2023, so anything exposed to the internet on those needs a plan for that. 2019 is supported by Microsoft until January 2029.

SuperMicro blade chassis: Intel Xeon hyper-threaded processors, DDR3 memory and 7200 RPM SATA drives in RAID 1. The blade format is there for a reason that reaches your invoice — a smaller footprint and less power and cooling per machine.

In the GPX data centre in Mumbai, India. If your visitors or your data-residency rules point somewhere else, say so in the form and we will tell you what we can do.

Three: the default address the server comes with, plus two more at no extra cost. More are available if the application needs them.

Network and hardware, and the two Windows-specific things people get stuck on: setting up Remote Desktop and sorting out Windows licensing. What you install on top of the operating system is yours to run.

The platform is built for it — the data centre's own HVAC architecture, current networking hardware, and machines kept to the current generation — and the figure attached to it is 99.9%. Ask us for it in writing before you rely on it commercially.

Acronis Cyber Backup, as a paid add-on bought alongside the server or later from the control panel. It takes full or incremental backups of databases, files, mailboxes and disks on a daily, weekly or monthly schedule, encrypted against ransomware, and restores quickly. Three things to know: it is sold for the USA and Asia locations, its term and renewal run independently of the server's, and it is not covered by the money-back period.

Thirty days on the server itself. The Acronis backup add-on is excluded from it, which is the vendor's rule and not ours to waive.

Because this shop does not sell this machine from a plan table — it is arranged with you. Tell us the application, the Windows edition and the resources it needs, and you get a figure that was worked out rather than rounded.

Certificates

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A digital certificate issued for your domain by a Certificate Authority. You buy it, the authority then verifies that the domain — and, for Extended Validation, the organisation — is really yours, and only then is the certificate issued. The verification is the product; the file is what it leaves behind.

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It encrypts everything travelling between your visitor’s browser and your site, and it proves the site is yours. That matters most where people log in or type card details — and browsers now mark a site without one as "Not secure" before anybody reads a word of it.

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A sum the certificate authority undertakes to pay a visitor who is harmed because the authority mis-issued the certificate. It protects the person trusting your site rather than you, which is why the figure rises with the level of checking — and it is the only thing separating Standard from Premium. It is stated in US dollars by the authority, and is not part of what you pay us.

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Yes. These certificates are issued by a recognised Certificate Authority and are compatible with all major browsers. Your visitors install nothing and approve nothing.

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No — upgrades and downgrades are not supported. If you need a different certificate you buy the new one and install it on the same server alongside the old one. This is exactly why the section above exists: it is cheaper to choose correctly than to change your mind.

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Installing a certificate is not difficult, but it is a series of steps and each of them can fail quietly — a missing intermediate chain is the classic one, because it works in your browser and not in somebody else’s. Ask and we will do it.

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The certificates on this page are issued for a twelve-month term, and the price on each card is the price for that year. The renewal price is on the card too.

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A Certificate Signing Request is a small file generated on the server the certificate will live on. It carries the public half of a key pair while the private half never leaves the server — which is what makes the certificate meaningful. We can generate it with you.

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Every certificate here comes with a thirty-day money-back guarantee, no questions asked.

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Projects & solutions

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It is genuinely included, and the quote shows you the build cost on its own so you can compare it against anyone else. What we get out of it is a site running on infrastructure we control — which is also why we can promise it will be fast.

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The domain and the hosting renew at the standard rates published on this site. Not an agency rate, not a rate that appears once you are committed — the same figures anybody reading the catalogue pays.

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The honest answer is that it depends on how quickly the content arrives, because that is what actually holds most projects up. Your quote carries a real timeline for your scope, and it is a commitment rather than an estimate we quietly revise later.

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Yes, and we set it up so that the parts you will want to change are the parts you can change, without being able to break the layout by accident. We hand over the access and show you how it works.

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No, and it is usually an advantage — we can see what works and what your visitors already do. We move you across without the old site going dark in between, and existing addresses keep working.

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Keeping the software current, taking and testing backups, renewing certificates, watching that the site is up, and the small changes a real business needs — a price, a phone number, a new page. A redesign is a new project and we will say so rather than let it drift.

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You do, all of it: the domain, the content and the site. We hand it over and help you move it. There is no clause anywhere that makes leaving expensive, because a client who stays only because leaving is hard is not a reference.

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No, and most of the sites we look after were built by somebody else. We do not need the original developer, their files or their goodwill — access to the site and the hosting is enough to start.

No. We work on the hosting you already have, including hosting we do not sell and cannot see the inside of. If moving would genuinely fix something we will say so and explain what, but it is never a condition of the work.

Not from this page, and neither can anybody else — a score on a marketing page is a guess dressed up as a measurement. What we can do is look at the actual site and send you what we found, item by item, with what each one would take to fix. That review costs nothing and you can act on it without us.

Almost never. The usual outcome is a site back online the same day or the next, cleaned at the source rather than patched over, with the way in closed so it does not happen again in a fortnight. The cases that take longer are the ones with no usable backup and a compromise that has been sitting there for months — and those are still recoverable, they just cost more time.

Usually not. Most of the work happens on a copy, and the live site only goes to a holding page if it is actively harming visitors — serving malware, sending mail in your name, or carrying a browser warning that is costing you more than an hour of downtime would.

Because we restore one, on a schedule, to somewhere that is not your live site, and the date of the last successful restore is in the note you get. An untested backup is a hypothesis, and the day you find out is the worst possible day to find out.

Updates are applied to a copy first and looked at by a person before they reach anybody's customers, and a restore point is taken before the live site is touched. When something does break — it happens, and anybody who tells you otherwise has not done this long — putting it back is minutes, and then we find out why on the copy.

An administrator account on the site and, where the work needs it, the hosting control panel — each of us with an account of our own rather than a shared login, because a shared password is one nobody can revoke. Every account is removed the day the work ends, and you can remove them yourself at any point without asking us.

A redesign, new features, new pages built from scratch, and anything that is really a development project wearing a maintenance hat. We will say so rather than let it drift into the routine, and quote it separately. Third-party licences and the hosting itself are yours either way.

No, and anybody who says yes is selling a checklist. The whole method here is that the measurement comes first: the reason a site is slow is different every time, and it is almost never the thing people guess before looking.

We will not answer that before measuring, and the studios that do are quoting somebody else's site. What we can tell you after the audit is what each fix is worth in the numbers we measured, so you can decide which ones are worth doing.

No. Most of the work is in the site rather than under it, and we do this on hosting we do not sell and cannot see the inside of. If the server really is the limit we will show you the measurement that says so, and it is still your decision.

No. A score is a summary of measurements, and it can be improved without making anything faster — the section above this one lists the usual ways. The goal is the page feeling quicker to the people who use it, which is what the field data measures and what a laboratory run only approximates.

The work happens on a copy first, a restore point is taken before the live site is touched, and every change goes on one at a time so a regression has one suspect. Performance work that removes a feature is not performance work, and we will not do it without telling you which feature and asking.

Usually not on its own. What is usually the problem is a page builder rendering through forty plugins, a theme loading everything on every page, and images uploaded at camera resolution. All three are fixable without leaving WordPress, and we will say so if leaving it really is the cheaper answer.

Speed is one input among many and nobody outside the search engines knows the weights, so anyone promising you positions is guessing. What is true and checkable is that Core Web Vitals are collected from real visits to your site and are used, and that the technical work here — crawlability, rendering, redirect chains, duplicate URLs — is the part of SEO that is engineering rather than opinion.

Until somebody adds a plugin, a tag or a hero video. That is not cynicism, it is how sites work — which is why the audit tells you what to watch, and why continuous monitoring belongs with maintenance rather than being sold as part of a one-off speed job.

Often not, and we would rather say so before you have paid for one. If nothing about it needs the camera, location, notifications or working offline, and people would open it now and then rather than daily, a web application does the same job with no install, no review queue and no store rules to keep up with.

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It depends on whether the device is the point. If the product is forms, lists, accounts and content, cross-platform with Flutter or React Native is usually right, and pretending otherwise is how a budget doubles. If it leans on the camera, sensors, background work or real offline use, native Swift and Kotlin are worth what they cost. We will tell you which in writing, with the reasoning.

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You do, from the first commit. The repository is yours, the Apple and Google developer accounts are registered to your company, the servers are in your name, and we work inside them as team members rather than holding them. There is no version of this where leaving is expensive.

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That is our problem, not yours, and it is part of the work rather than the point where the work stops. The rules that catch people are account deletion, sign-in options, privacy disclosures, payments inside the app and anything that looks like a website in a wrapper — all decided while building rather than argued about after a rejection.

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Yes, and from the second stage onwards. Test builds go to your own phone through TestFlight on iPhone and internal testing on Android, so you are tapping the real thing long before anybody else can see it.

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Almost always, as soon as there are accounts, anything shared between users, notifications or data that has to survive a lost phone. We build it as part of the app rather than as a second project, or connect properly to a system you have — and it can run on your cloud account or on our own servers.

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We will not name a number before knowing what it has to do, and the studios that do are quoting an app that is not yours. What we commit to is a shape and a figure in writing after the first stage, and a test build on your phone before the expensive part begins.

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More than people expect and less than they fear. Apple and Google change requirements every year, libraries age, and an app nobody has touched for two years usually cannot be released at all without work first. Planning for that from the start is cheaper than discovering it, which is why it is a stage in the process above rather than an upsell after it.

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Usually, and it is a large part of what we do. The first thing is an honest read of what is there — what builds, what is tested, which libraries are abandoned, which store deadlines are coming — and a written answer on whether continuing or rebuilding is cheaper.

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Buy, if a product does it and your process can bend to fit — it is cheaper, and somebody else keeps it running. Build when the way you work is the advantage, when several tools are retyping the same data, or when the software is what you sell. We will tell you which in writing, even when the answer is a subscription.

You do, from the first commit. The repository, the database and the servers are in your name, and we work inside them rather than holding them. Your data is exportable in formats that are not ours. There is no version of this arrangement where leaving is expensive.

Carefully, and more than once. The migration is written as a repeatable step rather than a one-off copy, run against your real data early, and the old system kept running beside the new one until the figures agree. The switch happens when there is nothing left to be surprised by.

Wherever suits you: your own cloud account, or our own servers, which is the other half of what this company does. Nothing in it is written to depend on where it lives, so moving it later is a configuration change rather than a project.

Usually — accounting, e-commerce, CRM, payment providers and anything else with an API. Integrations are built to survive the other end being down: retried safely, never applied twice, and logged so a person can see what happened.

Roles and permissions are part of the first design rather than a later feature. Secrets stay out of the code, every account has only the access it needs, changes that matter are recorded, and dependencies are kept current as part of the work rather than when something breaks.

We will not name a number before knowing what it has to do, and the studios that do are quoting a project that is not yours. What we commit to is a shape and a figure in writing after the first stage, and something your team can click before the expensive part begins.

Yes, and it is designed in from the first release: accounts and roles, subscriptions and invoices through a payment provider, each customer's data kept apart, and the administration side you will need on the day the first customer asks for something unusual.

Usually, and it is a large part of what we do. The first thing is an honest read of what is there — what runs, what is tested, what is abandoned — and a written answer on whether continuing, modernising in pieces or rebuilding is cheaper. We will show you the reasoning either way.